About PrevMate
Preventative Maintenance & Guest Experience Specialist
PrevMate helps hotels, pubs, restaurants, and hospitality venues stay ahead of maintenance issues before they impact guests or become costly repairs.
Founded and operated by Rob Saunders, PrevMate draws on over a decade of experience across international hotel brands, including Hilton, Park Hyatt, Sofitel, IHG, and TFE Hotels. From humble beginnings as a handyman, to engineering team leader and to engineering and maintenance manager. Rob has trained high performing teams, led multi million dollar refurbishments and prepared rooms and venues for high-profile guests, including celebrities and British royalty.
Rob understands the importance of the guest experience, and how maintenance issues during that experience can heavily impact guest satisfaction, online reviews, and brand reputation.
This experience gives PrevMate a perspective few auditors have:
Guest-focused insights: Spot issues that affect guest experience, not just building compliance.
Operational practicality: Recommendations that are realistic and actionable within hotel operations.
Preventative approach: Identify problems early to reduce reactive maintenance and protect property value.
PrevMate audits are more than checklists—they are actionable insights with photos, prioritised recommendations, and optional contractor coordination.
Our mission: Make your property safer, more presentable, and easier to manage so you can focus on running your property, not chasing up maintenance issues.
Why Preventative Maintenance Matters
Maintenance issues are a major driver of guest complaints and negative reviews. Small problems such as failed silicone, cracked tiles, worn furniture, poor lighting, or blocked vents often go unnoticed until they become visible failures that affect guest satisfaction and revenue.
Industry data shows that properties with structured preventative maintenance programs:
Experience up to 40–60% fewer emergency repairs
Reduce overall maintenance costs by addressing issues early
Improve guest satisfaction by resolving problems before guests notice
In reality, preventative maintenance often gets pushed down the priority list. When urgent call-outs, breakdowns, and reactive jobs fill the shift, scheduled checks are the first thing to be delayed. Over time, small issues compound and the property slowly declines.
Having worked inside hotel engineering teams, Rob understands how quickly reactive maintenance can dominate daily operations. PrevMate audits help reset that cycle by identifying issues early and giving engineering teams a clear, prioritised action plan that supports structured preventative maintenance.
The goal is simple. Reduce reactive pressure. Improve property condition. Protect guest experience.
Contact us
Interested in reducing reactive maintenance and protecting your guest experience?
Get in touch to schedule a walkthrough or request a quote.